Returns & Exchanges
Due to the perishable nature of our artisanal Italian food products, we prioritize food safety and freshness above all else. While we cannot accept returns on food items, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspection
Examine your package immediately upon arrival for any signs of damage or missing items from your Nonna Lia order.
Documentation
Take clear photos of the damaged goods and the original shipping packaging to help us process your claim quickly.
Notification
Contact our support team within 48 hours of delivery with your order number and the photos you have collected.
Resolution
Once approved, we will promptly issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing