Frequently Asked Questions
Everything you need to know about our authentic Italian specialties.
How do you ensure the freshness of the food during transit?
We use temperature-controlled, insulated packaging and gel ice packs to ensure all perishable items arrive at your doorstep in perfect condition.
Where does Nonna Lia source its ingredients?
We take pride in sourcing 100% authentic ingredients directly from regional producers in Italy and local organic farms to maintain traditional flavors.
What is your shipping policy for perishable goods?
To maintain quality, we ship perishable orders via Express Shipping from Monday to Wednesday to avoid weekend delays in transit.
Do you offer options for specific dietary requirements?
Yes, we have a curated selection of gluten-free, vegan, and nut-free products. You can filter these options directly on our shop page.
What should I do if my order arrives damaged?
If your items arrive damaged or if there are any quality concerns, please contact our support team within 24 hours of delivery with a photo for a full refund or replacement.
Can I track my delivery status?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.